General Terms and Conditions (GTC)

Note on language and legal validity

This English version is provided for convenience only. In case of any discrepancies or contradictions, exclusively the German version of our Terms and Conditions shall be legally binding. You can find the German version here: https://Apostille-Germany.com/gb/.

General Terms and Conditions (GTC) of M O E Z GmbH (Apostille-Germany.com) GmbH

Status: 26 January 2026

§ 1 Scope of application, definitions

1. These General Terms and Conditions (“GTC”) apply to all contracts between M O E Z GmbH, Im Mediapark 5, 50670 Cologne, Germany; register court: Amtsgericht Köln; commercial register number: H R B 8 4 3 0 2 – hereinafter “Apostille-Germany.com” – and its customers – hereinafter “Customer” – concerning the services offered by Apostille-Germany.com in connection with the preparation, submission and handling of applications to authorities as well as support in obtaining documents and apostilles.

2. “Customer” within the meaning of these GTC includes both

  • Consumers within the meaning of Section 13 of the German Civil Code (BGB), i.e. natural persons who conclude the contract for purposes which predominantly are outside their trade, business or profession; and
  • Entrepreneurs within the meaning of Section 14 BGB, i.e. natural or legal persons or partnerships with legal personality who, when concluding the contract, act in exercise of their trade, business or profession.

3. Deviating, conflicting or supplementary terms and conditions of the Customer shall only become part of the contract if Apostille-Germany.com expressly agrees to their validity in writing.

4. The contract language and language of these GTC is German. Translations of these GTC into other languages are provided for convenience only. In the event of discrepancies, the German version shall prevail.

§ 2 Contracting party, contact

1. The contracting party of the Customer is Apostille-Germany.com.

2. Apostille-Germany.com can be contacted via the communication channels specified on the website (in particular e-mail, telephone, messenger services).

§ 3 Subject matter of the contract, types of services, no legal advice

1. Apostille-Germany.com offers in particular the following services (depending on the selected service package):

a) Information and support services Apostille-Germany.com supports the Customer in orienting themselves within typical administrative procedures, provides the Customer with publicly available information and forms, information sheets and checklists published by authorities, and provides organisational guidance on usual procedural steps.

b) Document preparation Preparation and completion of forms, powers of attorney and other application documents based on the information and documents provided by the Customer. Apostille-Germany.com enters data into the designated form fields exclusively according to the Customer’s instructions.

c) Submission service (“full service”, where legally permitted) Submission of the prepared documents to the competent bodies, insofar as Apostille-Germany.com or an authorised representative is allowed to act and the Customer has granted Apostille-Germany.com the necessary powers of attorney.

d) Receiving service / correspondence address Receipt of documents on behalf of the Customer at Apostille-Germany.com’s business address and subsequent dispatch to the address specified by the Customer.

e) Courier/bot service (“Bote”) Mere transport of documents already prepared by the Customer from one place to another (e.g. from a notary or from the Customer to an authority), without any review of content and without responsibility for the content.

2. Apostille-Germany.com offers its services in different service packages. The type and scope of the services owed in each case, in particular whether only information/support services and document preparation or also a full service including submission and receipt are owed, follow from the description of the respective package on Apostille-Germany.com’s website or from the service description communicated to the Customer (e.g. in an offer or order confirmation).

3. It is expressly clarified that

  • the issuance of an apostille or any other official document is not part of the contractual obligation,
  • Apostille-Germany.com has no influence on the content, form or decision-making of the competent authorities, and
  • Apostille-Germany.com does not give any guarantee of success in the sense of a particular outcome (e.g. issuance of an apostille, specific wording of certificates).

4. Apostille-Germany.com owes exclusively organisational and technical services (information services, support in compiling documents, filling in forms, submitting and forwarding documents). No legal or tax advice within the meaning of the applicable statutory provisions is provided by Apostille-Germany.com. In particular, Apostille-Germany.com does not carry out any legal examination or assessment of the admissibility, appropriateness or prospects of success of the Customer’s plans or applications and does not advise on which type of document, apostille or other form of legalisation is necessary for a particular legal purpose in Germany or abroad. Complex or individual legal questions must be clarified by the Customer with a licensed lawyer or directly with the competent authority.

§ 4 Conclusion of the contract

1. The presentation of services on Apostille-Germany.com’s website does not constitute a legally binding offer, but an invitation to the Customer to submit an offer.

2. The Customer submits a binding offer to conclude a contract:

  • by entering the required data in the online ordering process, clicking the button “zahlungspflichtig bestellen” (“order with obligation to pay”) or an equivalently clear button and, where applicable, initiating payment; or
  • by requesting Apostille-Germany.com via e-mail, messenger or telephone to provide a specific service as described by Apostille-Germany.com and Apostille-Germany.com then sending the Customer a concrete price offer with service description, which the Customer expressly accepts (e.g. via e-mail or messenger).

3. The contract is only concluded when Apostille-Germany.com expressly accepts the Customer’s offer (“order confirmation”) or starts performing the services. An automatic acknowledgement of receipt (e.g. e-mail confirming receipt of the order) does not constitute acceptance of the offer.

4. Apostille-Germany.com is entitled to reject offers by the Customer in whole or in part. In case of rejection, any payments already made by the Customer will be refunded without delay.

§ 5 Customer’s duties to cooperate

1. The Customer is obliged to provide Apostille-Germany.com with all information and documents required for the execution of the order completely, correctly, up to date and in the format requested by Apostille-Germany.com.

2. In particular, the Customer is obliged to

  • answer all questions from Apostille-Germany.com truthfully and completely to the best of their knowledge;
  • provide the required documents in a legible form;
  • sign requested powers of attorney in original, to have them notarised or certified by a consulate where necessary, and to send them to Apostille-Germany.com in due time, insofar as this is required for the performance of the services;
  • personally appear before authorities, notaries or other bodies where required by law;
  • observe all deadlines set by authorities.

3. Insofar as specific formal requirements apply for the processing of an application by an authority or other body (e.g. use of a specific form, submission of an originally signed and, where applicable, certified power of attorney, apostille or certified translation), the Customer is responsible for fulfilling such requirements. Apostille-Germany.com will inform the Customer of known requirements within the scope of the mandate; the decision on whether the documents are accepted lies exclusively with the competent body.

4. Apostille-Germany.com fills in all forms, powers of attorney and other documents exclusively on the basis of the Customer’s information and documents. Apostille-Germany.com is not obliged to verify the Customer’s information for accuracy or completeness. The Customer bears sole responsibility for the accuracy of their information.

5. If the Customer is unwilling or unable to carry out certain acts of cooperation (e.g. notarisation, legalisation, apostille of foreign documents) at all or in due time, Apostille-Germany.com is entitled not to perform the order in whole or in part and to terminate it accordingly. In such case, Apostille-Germany.com retains the right to remuneration for services already rendered. The right to remuneration for services not yet rendered shall cease. The Customer is entitled to prove that the value of the services already rendered is significantly lower than the remuneration already paid.

6. If duties to cooperate are not fulfilled, not fully fulfilled or not fulfilled in due time and this leads to delays, additional costs or rejection by authorities, Apostille-Germany.com shall not be liable for this. Any additional fees (e.g. renewed official fees, additional shipping costs) may be charged to the Customer separately.

§ 6 Powers of attorney, identity documents

1. Where required for performing the order, Apostille-Germany.com will provide the Customer with powers of attorney tailored to the individual case, including guidance on the required form (e.g. simple signature, notarisation, translation, apostille, etc.).

2. The Customer is obliged to sign the powers of attorney in accordance with Apostille-Germany.com’s instructions, to have them certified where necessary and to send them in original to Apostille-Germany.com.

3. Within the scope of the powers of attorney granted, Apostille-Germany.com is authorised to act in the name and on behalf of the Customer vis-à-vis authorities, courts and other bodies, to submit applications, request information and make declarations.

4. Where, for the use of a power of attorney issued abroad in Germany, additional formal requirements are necessary (e.g. apostille, legalisation, certified or officially recognised translation), it is generally the Customer’s duty to arrange for these additional steps and to provide the respective documents to Apostille-Germany.com in due time. Apostille-Germany.com may, upon the Customer’s express request and subject to the current price list or an individual offer, provide such additional services (organisation of apostilles, legalisations, translations) against separate remuneration.

5. In the course of providing services, it may be necessary for the Customer to provide Apostille-Germany.com with original powers of attorney, copies of their identity document (e.g. passport) as well as other original documents. Apostille-Germany.com is entitled to forward such documents to the competent authorities, courts or other bodies insofar as necessary for execution of the order. Certain authorities or bodies may keep specific documents (particularly powers of attorney or copies of identity documents) partially or completely on file and not return them; Apostille-Germany.com has no influence over this. Where authorities or bodies return original documents to Apostille-Germany.com, Apostille-Germany.com will forward them to the Customer in accordance with the provisions on dispatch. Documents that remain with Apostille-Germany.com and are no longer needed for performance of the contract will only be stored for as long as necessary for contractual performance or for legal reasons and will either be sent back to the Customer upon request or destroyed in compliance with data protection requirements.

§ 7 Fees, official charges, taxes, payment terms

1. For services provided by Apostille-Germany.com, the Customer owes the flat fees (“service packages”) set out in the current price list or in the respective service description, unless expressly agreed otherwise.

2. All prices are quoted – where legally applicable – including the relevant VAT. The precise VAT treatment depends on the Customer’s place of residence and tax status (consumer/business) as well as the type of service. Apostille-Germany.com will only show VAT separately where and insofar as it is owed under applicable law; the Customer is responsible for any taxes due abroad.

3. Apostille-Germany.com’s service packages explicitly specify whether official fees (e.g. fees for apostilles, register extracts, etc.) are already included or must be paid separately by the Customer.

4. Unless otherwise stated, the following principles apply:

a) Default case (direct payment): Official fees are paid by the Customer directly to the competent body. Apostille-Germany.com informs the Customer about the amount, payment method and deadlines.

b) Payment via Apostille-Germany.com: If the Customer is unable or unwilling to pay official fees themselves and expressly instructs Apostille-Germany.com to do so, Apostille-Germany.com is entitled to pay the due fees in the name and on behalf of the Customer to the competent body. In this case, the Customer remains the actual debtor of the fees vis-à-vis the authority; Apostille-Germany.com only performs the technical execution of the payment on behalf of the Customer. For this service, Apostille-Germany.com may charge an additional service fee, the amount of which is specified in the relevant service description.

5. Where a package description states that official fees are “included”, these fees are paid by Apostille-Germany.com in the name and on behalf of the Customer to the competent body. Apostille-Germany.com ensures transparent communication to the Customer regarding which amounts relate to Apostille-Germany.com’s own fee and which to official fees. This may be done in the service description and/or on the invoice.

6. Apostille-Germany.com’s fees are, unless agreed otherwise, payable in advance and must be settled using the available payment methods. The payment methods available in each case will be shown to the Customer during the order process on the website or in the individual offer (e.g. via e-mail or messenger). Apostille-Germany.com may, in particular, use payment service providers (e.g. Stripe, Klarna) as well as traditional bank transfers (IBAN/SWIFT). The payment methods actually offered may vary depending on the Customer’s country of residence, currency and technical conditions and will be presented transparently before the order is finalised. The Customer has no right that a specific payment method will also be available in the future or for future orders.

§ 8 Official fees, refunds by authorities

1. Where the Customer or Apostille-Germany.com (on behalf of the Customer) pays official fees to authorities or other public bodies, any right to a refund of such fees exists only in accordance with the rules of the respective authority. Apostille-Germany.com gives no guarantee that fees (even in the event of the Customer withdrawing their application) will be refunded by the authority.

2. If the Customer wishes to apply to the authority for a refund of paid fees, Apostille-Germany.com may – where offered – prepare the corresponding refund application for a separate fee. Apostille-Germany.com is not liable for the authority’s decision on such refund.

3. The remuneration charged by Apostille-Germany.com for information, support services and document preparation will not be refunded if the authority refuses or fails to process the application or does not refund fees, unless there is a mandatory statutory right to a refund.

§ 9 Dispatch, transfer of risk, use of Apostille-Germany.com’s address

1. Where the Customer requires dispatch of physical documents or the service package provides for it, standard domestic dispatch within Germany is generally carried out by Apostille-Germany.com as ordinary letter via Deutsche Post (without tracking and without insurance). For international dispatch, delivery is usually carried out by the national postal service of the destination country.

2. If the Customer requests express or courier shipping (e.g. DHL Express, FedEx, UPS), they inform Apostille-Germany.com accordingly. Apostille-Germany.com then obtains one or more shipping offers based on the destination address provided by the Customer and the requested shipping method and informs the Customer of the expected costs and – as far as known – the estimated transit time. The Customer then decides whether and which of the options offered they wish to choose. Apostille-Germany.com will only instruct the respective express or courier service after the Customer has paid the quoted shipping costs plus any agreed service fee in advance, or where a deviating payment arrangement has been agreed.

3. Transfer of risk:

  • For business Customers (Entrepreneurs), the risk of accidental loss or accidental deterioration of documents passes to the Customer as soon as Apostille-Germany.com has handed the shipment over to the transport service provider (post, courier, etc.).
  • For Consumers, the statutory provisions apply. If the Consumer selects a transport service provider themselves who was not named or suggested by Apostille-Germany.com, the risk passes to the Consumer upon handover to that service provider.

4. Apostille-Germany.com offers the possibility that official documents can be delivered to Apostille-Germany.com’s address on behalf of the Customer. In such case, Apostille-Germany.com will usually send the document within one working day after receipt to the last delivery address provided by the Customer. Apostille-Germany.com is entitled to make enquiries regarding the address and shipping method before dispatch. If the Customer does not provide the requested information within a reasonable period, Apostille-Germany.com may send the documents to the last address provided by the Customer. Apostille-Germany.com may store documents for up to three months after receipt if dispatch to the Customer is not possible due to reasons attributable to the Customer (e.g. incorrect address, no response). After this period, Apostille-Germany.com is entitled to destroy the documents in accordance with data protection requirements or return them to the issuing body at the Customer’s expense.

5. If a shipment is returned to Apostille-Germany.com as undeliverable, Apostille-Germany.com will contact the Customer. Any re-dispatch will be at the Customer’s expense.

§ 10 Time for performance, processing times, inactivity

1. Apostille-Germany.com strives to process orders promptly. Any processing and delivery times indicated by Apostille-Germany.com are – unless expressly stated as binding – non-binding estimates based on experience and do not constitute guaranteed deadlines.

2. The actual processing time depends in particular on

  • the Customer’s cooperation (completeness and correctness of information and documents, compliance with deadlines), and
  • the internal procedures and processing times of the competent authorities and other bodies, over which Apostille-Germany.com has no influence.

3. Delays caused by circumstances beyond Apostille-Germany.com’s control (in particular administrative delays, postal transit times, force majeure, lack of cooperation on the Customer’s side) do not entitle the Customer to claims for damages or withdrawal, to the extent permitted by law.

4. If Apostille-Germany.com has not, within 20 working days after

  • all information and documents requested by Apostille-Germany.com have been provided by the Customer in full, and
  • the agreed remuneration has been received in full by Apostille-Germany.com,

carried out any advisory/information service or provided any prepared documents to the Customer, the Customer is entitled to withdraw from the contract with regard to the services not yet performed. In such case, Apostille-Germany.com will refund the remuneration already paid for these services in full. Delays caused by missing or late cooperation by the Customer or by other circumstances beyond Apostille-Germany.com’s control will extend this period accordingly.

§ 11 Right of withdrawal for consumers, cancellation

1. Right of withdrawal

1. If the Customer is a consumer, they generally have a statutory right of withdrawal of 14 days for off-premises contracts and distance contracts. Details are set out in the withdrawal information at the end of these GTC.

2. Apostille-Germany.com provides services which are usually commenced immediately after conclusion of the contract (e.g. information services, filling in forms, preparing powers of attorney).

3. Before the performance of services begins, the consumer is expressly asked whether Apostille-Germany.com should start executing the services before the end of the withdrawal period, and informed that they will lose their right of withdrawal if the service has been fully performed. Such declaration is obtained by a separate confirmation in the online order process or documented by Apostille-Germany.com for orders via e-mail/messenger.

4. The consumer’s right of withdrawal expires if

  • Apostille-Germany.com has fully performed the contractual service (e.g. information/advisory services provided, forms/powers of attorney/documents prepared and delivered) and
  • Apostille-Germany.com only commenced performance after the consumer expressly agreed that Apostille-Germany.com may start providing the service before the end of the withdrawal period and confirmed their knowledge that they will lose their right of withdrawal upon complete contract performance by Apostille-Germany.com.

2. Cancellation outside the right of withdrawal

5. Outside any statutory right of withdrawal or right of termination, the Customer may cancel an order only with Apostille-Germany.com’s consent.

6. In the event of mutual agreement on cancellation, Apostille-Germany.com is entitled to appropriate remuneration for the services already provided up to receipt of the cancellation. The decisive factor is the proportion of services already rendered in relation to the overall contractual scope (e.g. advisory work already carried out, documents prepared or completed). Apostille-Germany.com will explain the processing status to the Customer upon request. The Customer remains entitled to prove that the value of services already rendered is lower.

7. If Apostille-Germany.com has not yet started work, Apostille-Germany.com may, at its reasonable discretion, grant a full or partial refund of the remuneration already paid.

8. Cancellation does not affect the Customer’s obligation to pay any official fees already paid to authorities or still to be paid; any refund of official fees is governed solely by the rules of the respective authority.

§ 12 Liability

1. Apostille-Germany.com shall be liable without limitation

  • for damages caused intentionally or by gross negligence,
  • for damages resulting from injury to life, body or health,
  • under the provisions of the German Product Liability Act (Produkthaftungsgesetz), and
  • to the extent of any guarantee expressly assumed by Apostille-Germany.com.

2. In the event of simple negligence in breaching a material contractual obligation (cardinal duty), the fulfilment of which is essential for the proper performance of the contract and on the compliance with which the Customer regularly relies, Apostille-Germany.com shall be liable

  • vis-à-vis consumers for foreseeable, typical damage, and
  • vis-à-vis entrepreneurs for foreseeable, typical damage, and in addition the amount of liability shall be limited to a maximum of three times the remuneration paid by the entrepreneur for the respective order, to the extent permitted by law.

3. In all other cases of simple negligence, Apostille-Germany.com’s liability is excluded.

4. The above limitations of liability apply accordingly to breaches of duty by Apostille-Germany.com’s legal representatives and vicarious agents.

5. Apostille-Germany.com gives no warranty and is in particular not liable for

  • the content, accuracy, completeness or timeliness of documents, certificates or information issued or provided by authorities, courts or other third parties;
  • decisions, processing times or other conduct of authorities, courts or other bodies over which Apostille-Germany.com has no influence;
  • loss or damage of documents during transport by postal, courier or parcel services, provided that Apostille-Germany.com has duly handed over the documents to the transport service provider and no own fault of Apostille-Germany.com is present.

6. Where Apostille-Germany.com acts as a courier/bote (transport of documents), Apostille-Germany.com shall only be liable for damages caused by intentional or grossly negligent behaviour of Apostille-Germany.com or its vicarious agents. For damages caused by the transport service providers involved, the terms and conditions of liability of such service providers shall apply.

§ 13 Handling of suspicious cases, forgeries, extraordinary termination

1. Apostille-Germany.com reserves the right to refuse an order or to extraordinarily terminate an existing contract for good cause, in particular if

  • there is a substantiated suspicion that documents submitted or intended for use by the Customer are forged or unlawfully obtained;
  • there is a substantiated suspicion of fraud, forgery, money laundering or other criminal offences;
  • the Customer seeks to induce Apostille-Germany.com to act unlawfully or contrary to official requirements.

2. In such cases, Apostille-Germany.com is entitled to immediately stop processing and to refrain from forwarding any documents already prepared.

3. For services already rendered up to the point of termination, no claim to a refund of remuneration exists insofar as the services are usable for the Customer or the termination was caused by the Customer’s unlawful conduct. The Customer remains entitled to prove that the damage incurred is lower or that no damage was incurred.

4. In cases of suspected criminal offences, Apostille-Germany.com is entitled – and may be legally obliged – to pass relevant information to the competent authorities (e.g. police, public prosecutor). Such information may include in particular:

  • the Customer’s master data,
  • communication histories and correspondence,
  • technical data (e.g. IP addresses, log data),
  • copies of the submitted documents.

Data will be transmitted within the framework of the applicable legal provisions, in particular data protection laws.

§ 14 Data protection, means of communication, upload

1. Apostille-Germany.com processes the Customer’s personal data exclusively in accordance with the statutory provisions, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

2. The purposes of data processing are in particular:

  • performance of the contract,
  • communication with the Customer,
  • communication with authorities, courts and other bodies,
  • cooperation with translators, interpreters, transport and payment service providers where necessary for performing the contract,
  • compliance with legal obligations and protection of legitimate interests (e.g. defence against unjustified claims, prosecution of criminal offences).

3. Details are set out in the Privacy Policy, which is available on Apostille-Germany.com’s website and will be provided to the Customer in text form (e.g. by e-mail) upon request at any time.

4. For the transmission of documents, Apostille-Germany.com primarily provides the Customer with secure transmission channels, e.g. encrypted e-mail communication or a secure upload function on Apostille-Germany.com’s website or via a carefully selected service provider who complies with GDPR requirements. Apostille-Germany.com recommends that the Customer send sensitive documents (e.g. copies of identity documents, civil status documents) exclusively via such secure channels.

5. At the Customer’s express request, communication may additionally take place via certain messenger services (e.g. WhatsApp, Telegram, Signal). The Customer is aware that these are third-party services whose data processing Apostille-Germany.com cannot control and which may involve an increased risk of unauthorised access to communication contents, depending on the provider. Apostille-Germany.com does not use messenger services for sending sensitive documents (in particular copies of identity documents, civil status certificates) unless the Customer explicitly requests this while being aware of the associated risks. If the Customer nevertheless sends sensitive documents on their own initiative via such messenger services, they do so at their own risk; Apostille-Germany.com will, where possible, promptly transfer such documents into secure systems and delete them from the messenger.

§ 15 Applicable law, place of jurisdiction, dispute resolution

1. The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.

2. If the Customer is a merchant, a legal entity under public law or a special fund under public law, or if they act as an entrepreneur and have their seat outside Germany, the exclusive place of jurisdiction for all disputes arising from or in connection with the contract is – to the extent permitted by law – the registered office of Apostille-Germany.com (currently Cologne, Germany). However, Apostille-Germany.com is also entitled to bring actions against the Customer at their general place of jurisdiction.

3. For consumers, the statutory places of jurisdiction apply.

4. Apostille-Germany.com is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 16 Amendments to the GTC, final provisions

1. Apostille-Germany.com is entitled to amend these GTC with effect for the future, where this is required for objective reasons (e.g. changes in legislation, case law, market conditions, technical adjustments) and the Customer is not unreasonably disadvantaged thereby.

2. For each individual order, the GTC in force at the time of conclusion of the contract shall apply. Any subsequent amendment of the GTC will only affect already concluded contracts if the Customer expressly agrees to such amendment.

3. Should any provision of these GTC be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions. In place of the invalid provision, the statutory provision shall apply.

Withdrawal information for consumers

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us,

M O E Z G m b H
Im Mediapark 5, 50670 Cologne, Germany;

service at apostille-germany.com ;

Tel.: +49 221 177 347 58

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use a model withdrawal form for this purpose, which we will provide upon request; however, its use is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments that we have received from you in connection with this contract, without undue delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement.

If you have requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until the time at which you notify us of the exercise of the right of withdrawal from this contract, compared to the full coverage of the contract.

Expiry of the right of withdrawal

Your right of withdrawal expires prematurely if we have fully performed the service and performance has begun only after you

  • expressly agreed that we may begin performance of the service before the end of the withdrawal period, and
  • confirmed your knowledge that you lose your right of withdrawal upon complete performance of the contract by us.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

To

M O E Z G m b H
Im Mediapark 5, 50670 Cologne, Germany;

service at apostille-germany.com ;

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

____________________

Ordered on (*) / received on (*):

____________________

Name of consumer(s):

____________________

Address of consumer(s):

____________________

Signature of consumer(s) (only if this form is notified on paper):

____________________

Date:

____________________

(*) Delete as appropriate.

Apostille Germany